Refund policy

At Elkai, customer satisfaction is important to us. We offer a 7-day return policy, meaning you have 7 days from the date of receiving your item to request a return.

To be eligible for a return, the item must be unworn, unused, and in the same condition in which it was received, with all original tags attached and in its original packaging. A valid receipt or proof of purchase is also required.

To initiate a return, please contact us at elkaiuae@gmail.com. Please note that a 15 AED charge applies to cover the cost of shipping pickup.

For any questions regarding returns, feel free to reach out to us at elkaiuae@gmail.com.

Damages and Issues

We kindly ask that you inspect your order upon receipt. If your item is found to be defective or damaged, or if you have received the wrong item, please contact us immediately so that we may evaluate the issue and provide an appropriate resolution.

Exceptions and Non-Returnable Items

Certain items are not eligible for return, including pieces from our customized collection. Please contact us if you have any questions or concerns regarding a specific item.

Please note that sale items and gift cards are not eligible for return.

Exchanges

To ensure you receive the item you want as quickly as possible, we recommend returning the original item first. Once the return has been accepted, a separate purchase can be made for the new item.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, the refund will be processed automatically to your original method of payment within 10 business days. Please note that your bank or credit card provider may require additional time to post the refund to your account.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at elkaiuae@gmail.com.